AVAIRY SOLUTIONSGuardian Switchboard™
Answers and triages non-emergency and department lines 24/7. It resolves or routes every caller and escalates real emergencies to a human instantly.
Learn more →AI call answering for law enforcement and local government
Your dispatchers handle emergencies. Our AI handles the non-emergency line.
Guardian AI is voice AI for police departments, 911 centers, and city and county government. We answer the day-to-day calls 24/7, get each caller to the right place, and hand real emergencies to a person instantly.
Your non-emergency lineEvery call answered
- “Someone just broke into my house!”Dispatcher, now
- “I need a copy of an accident report.”Records
- “My car was towed. How do I get it back?”Impound Lot
- “What are the jail's visiting hours?”Jail
- “My neighbor's dog barks all night.”Animal Control
- “Do you do fingerprinting?”Answered by AI
- “A car is blocking my driveway.”Dispatch
Trusted by the agencies we serve:
Avon PD
Westlake PD
Athens-Clarke County PD
The problem
Dispatchers aren't the problem. The shortage is.
911 centers are short-staffed, and new dispatchers take a long time to hire and train. The phone doesn't wait. The same few people keeping officers safe also field questions about tow releases, records, and barking dogs.
About 25%
average vacancy rate across the 911 centers surveyed, 2019 to 2022
More than half
of 911 centers face a staffing emergency, based on a survey of 774 centers
911 comes first
The industry standard answers 911 ahead of the non-emergency line, so those callers wait
Sources: IAED/NASNA Staffing Survey Report, 2023; 911.gov summary; NENA-STA-020.1-2020.
The people who keep your community safe shouldn't have to choose between an emergency and a question about a tow.
The solution
We handle the day-to-day, so dispatchers can focus on emergencies.
Guardian Switchboard answers your non-emergency and department lines around the clock. It doesn't replace your dispatchers. It protects their time.
Guardian AI handles
- Records and accident report requests
- Towed cars and the impound lot
- Jail and visiting hour questions
- Animal control and code enforcement
- An officer or department by name
- Common questions, answered directly
Your dispatchers focus on
- Emergencies and crimes in progress
- Officers in the field
- Incidents already on the floor
- Every call that needs human judgment
- Any caller in fear, handed over instantly
- Even silence, treated as an emergency
Every call gets a transcript, recording, summary, and outcome. It speaks 31+ languages, and how much you defer from dispatch is always your decision.
Why AVAIRY
Built by someone who's been on the other end of that radio.
We know a dispatcher is the voice that gets an officer home. AI should make that job easier, and it should never try to replace the person doing it.
- Just over 14 years as a full-time law enforcement officer
- Another 14 years as an auxiliary officer
- Assignments in technology crimes, SWAT, and as a Community Police Officer
- 10 years ago, founded AVAIRY Solutions
Kevin DeLongFounder, AVAIRY Solutions
As seen on Cleveland 19 News: Westlake PD's non-emergency line, answered by AI, powered by AVAIRY.
Read 19 News' June 2025 story on Westlake's first test ↗
Westlake went live the next month.
“The technology helps make sure the public gets faster service while our dispatchers focus on emergencies.”Reflecting the Westlake PD deployment
How it works
Three steps to take the day-to-day off your dispatch floor.
A working agent in days, not a year-long IT project.
Hear it
Book a 20-minute demo and hear Guardian AI handle a live call from your own non-emergency line.
Set your routing
Tell us where each kind of call belongs. Emergencies always go to a person.
Go live
Your line starts answering, and it can be retrained in seconds as your procedures change.
What changes
Same team. More time for the calls that matter.
Dispatchers
Fewer interruptions, and more focus on emergencies and officers in the field.
Callers
Every call answered, with no hold music, no voicemail, and no missed requests.
Command staff
Your rules, with every call logged and documented in one console.
20–30%immediate drop in calls reaching dispatch, seen in deployment
24/7every call answered
31+languages, detected automatically
The Guardian AI platform
Start with the phones. Add what your department needs.
Seven public safety software modules, purchased one at a time and run from one console.
Guardian Rollcall™
The briefing that reaches every shift: channels, BOLOs with acknowledgement tracking, and searchable history.
Learn more →Guardian Callout™
SWAT callouts, overtime callback, and mutual aid, with every reply tracked on one live board.
Learn more →Guardian Check-In™
The modern “Are You OK?” program: scheduled wellness calls to seniors, warm-transferred to dispatch when help is needed.
Learn more →Guardian Community™
Residents' direct line to your agency through the My Community Connection app: lock-screen alerts, tracked reports, and severe-weather warnings.
See the app →Guardian Exam™
AI-built civil-service promotional exams: author, proctor, and certify, with board-level redaction.
Learn more →Guardian Tipline™
Anonymous community tips routed by category to the right unit, built so anonymity is structural, not a promise.
For city and county government
Answer every resident call, without adding staff.
Guardian Switchboard works as a 311 and city services line too. Residents get an answer 24/7 or reach the right department, and your staff get back to the work in front of them.
- “How do I pay my water bill?” Utility Billing
- “I need a permit for a new fence.” Building
- “There's a pothole on my street.” Service Dept
- “My neighbor's grass is a foot tall.” Code Enforcement
- “Is City Hall open Monday?” Answered by AI
FAQ
AI call answering for public safety, answered.
Does AI replace dispatchers?
No. Guardian AI handles the day-to-day non-emergency calls so dispatchers can focus on emergencies. It exists to support the people who keep the public safe, never to replace them.
What happens if a caller has a real emergency?
Guardian Switchboard detects a real emergency, such as a crime in progress or a caller in fear, and hands the call to a person instantly, mid-conversation. Even silence on the line is treated as an emergency.
How does AI help with a 911 dispatcher shortage?
It takes routine calls off the dispatch floor. In deployment we've seen an immediate 20–30% drop in calls reaching dispatch, and how much a given agency defers is theirs to decide. Your staff get more time for the calls only they should handle.
Can AVAIRY handle 311 and non-emergency call lines?
Yes. Guardian AI answers 311 and non-emergency lines for cities and counties, triaging each caller and routing them to the right department, such as records, code enforcement, public works, or dispatch.
Does AVAIRY work for law enforcement agencies and PSAPs?
Yes. Built by a law enforcement veteran, AVAIRY is designed for police departments, sheriff's offices, and PSAPs. It offloads non-emergency calls from dispatchers and escalates real emergencies to priority dispatch instantly.
What languages does it speak?
Guardian Switchboard automatically detects and switches between English, Spanish, and more than 31 languages during a call.
How long does it take to go live?
A working agent takes days, not a year-long IT project. It is trained to your call-handling procedures and can be retrained in seconds as they change.
Is AVAIRY secure and CJIS-aligned?
Security is foundational. AVAIRY is built with CJIS-aligned protection and law-enforcement-grade encryption for secure information sharing between divisions and agencies.
See what your dispatchers could hand off tomorrow.
Book a 20-minute demo and hear Guardian AI handle a live call from your own non-emergency line, or send us a note and we'll reach out.
+1.440.597.4600contact@avairysolutions.com
121 North Leavitt Road #116, Amherst, OH 44001