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Overwhelmed by Non-Emergency Calls?
BlueSentry is an AI-powered call triage system that answers and routes calls on the non-emergency line, reducing dispatcher workload by up to 60% while ensuring emergencies are prioritized.
Solutions for Dispatch & Call Centers
BlueSentry tackles the toughest call handling challenges, delivering measurable benefits for dispatchers and the communities they serve.
AI-Driven Triage for Non-Emergency Calls
BlueSentry reduces dispatcher workload by 20-60% by intelligently routing non-emergency calls—like a request for a police report—to the appropriate division, freeing dispatchers to focus on critical tasks while ensuring the public gets faster service without long waits.
Fail-Safe Emergency Prioritization
Designed to never miss a critical call, BlueSentry prioritizes emergencies like "shots heard" for immediate dispatch, enabling faster response times that keep communities safer and give dispatchers confidence in handling life-threatening situations.
Intelligent Call Routing
BlueSentry eliminates caller frustration by understanding requests through conversation—like an issue about an overgrown yard—and routing them directly to divisions like code enforcement, saving dispatchers from unnecessary transfers and providing the public with seamless access to services.
Bilingual AI
BlueSentry AI can speak English and Spanish. The AI will automatically detect the language being spoken and adjust according to the caller and switch back and forth between languages.
Listen to BlueSentry in Action
Listen to how BlueSentry triages calls for Call Centers and PSAPs, ensuring efficiency and precision.
Completely Customized To Your Agency Workflow
We understand that every dispatch or call center has unique needs and handles calls differently. BlueSentry can be trained in seconds (yes, that's right) to change the way it handles any situation or call transfer.
Frequently Asked Questions
How does BlueSentry’s AI understand caller requests?
BlueSentry uses advanced natural language processing to interpret requests through regular conversation, analyzing the entire dialogue to route calls accurately and adapting if new information, like an emergency, arises.
What happens if a non-emergency call turns into an emergency?
BlueSentry dynamically adjusts based on the caller’s statements—if a weapon or emergency is mentioned during a "noise complaint," the call is immediately escalated to dispatch for rapid response.
Can BlueSentry integrate with our existing phone systems?
Yes, BlueSentry offers customizable integration to fit your agency’s or PSAP’s unique workflows, ensuring seamless adoption with your current call handling systems.
Is BlueSentry secure for law enforcement use?
Absolutely—BlueSentry is compliant, ensuring all call data, recordings, and transcripts are handled with the highest security standards required for law enforcement.
Will BlueSentry miss critical emergency calls?
No, BlueSentry is designed with fail-safe emergency routing to prioritize critical calls like "shots heard," ensuring they’re never missed and are routed directly to dispatch.
How does BlueSentry improve the caller experience?
By understanding requests and routing calls to the right department—like code enforcement for a property issue—BlueSentry eliminates the need for callers to navigate complex menus, providing faster, frustration-free access to services.
