Guardian AI™ — Voice AI for Police & Local Government | AVAIRY Solutions
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Guardian AI™ by AVAIRY Solutions · formerly BlueSentry

Every call answered. Every call documented.

Guardian AI is the voice-AI operations platform for police departments and local government. It answers the lines your residents actually call — 24 hours a day — resolves or routes every caller, and gives leadership a complete, searchable record of every conversation. And with Guardian Community, your city gets its own branded app on every resident's phone.

36,000+municipal calls handled
24/7/365coverage, no voicemail
31+languages, auto-detected
Live · Guardian AI console
Answers instantly
Every line, day and night — no hold, no voicemail
Detects real emergencies
Instant human handoff — even on silence
Relays to the right place
Dispatch, records, any officer or department
Documents everything
Transcript, recording, AI summary, outcome
Reaches residents
Lock-screen alerts via the Guardian Community app

Trusted by the agencies we serve

Avon Police Department Avon Police Department
Westlake Police Department Westlake Police Department
Athens-Clarke County Police Department Athens-Clarke County Police Department
The problem

Your dispatchers answer everything. They shouldn't have to.

Fingerprinting hours. "Someone called me from this number." Trash pickup on a holiday week. Every routine call pulls a dispatcher's attention away from radio traffic and real emergencies — and after 5 PM, callers get voicemail. Guardian AI absorbs the routine so your people can handle what matters.
One platform · four modules

Buy what your city needs. Add the rest later.

Guardian AI is modular — each department picks the pieces that fit, on one console.

📞

Guardian Relay™

The line, answered.

The voice AI that picks up your non-emergency and department lines, figures out what the caller needs, and relays them to the right place — dispatch, records, a specific officer by name, another department, or a direct answer. Detects emergencies and hands off to a human instantly; even silence is treated as an emergency. Built for police first — and for every line your city answers: parks & rec, water, streets, courts, income tax.

Departments using Guardian Relay have seen roughly a third of routine calls resolved before ever reaching a dispatcher.
Learn more →
🛡️

Guardian Check-In™

The modern "Are You OK?" program.

AI wellness calls to seniors and vulnerable residents on their own schedule — a real conversation, not a robocall. Resident's fine? Logged with a recording. Needs help? Warm-transferred to dispatch with the AI privately briefing the dispatcher first. No answer? Dispatch gets a full verbal report within minutes. Zero staff labor.

Learn more →
📱

Guardian Community™

Your city, in every resident's pocket.

A branded mobile app for your city or department. Residents get alerts on their lock screen — severe National Weather Service warnings push automatically — plus tracked 311-style issue reporting with photo and GPS, city events, staff contacts, and an AI assistant that answers only from your city's own published information. Reports reach the right department even when the resident doesn't know where they go.

Now in TestFlight with our launch agencies — App Store release coming soon.
See the app →
📣

Guardian Notify™

One message. Every channel.

Your city's outbound messaging hub. Compose once — road closures, weather advisories, facility notices — and reach residents as a push notification through the Guardian Community app, live today. SMS text alerts activate as carrier A2P approval completes, with email and social channels on the roadmap. Send now or schedule ahead, then confirm real delivery with per-message tracking and history.

Learn more →
Guardian Community™ · the resident experience

Your city's app, on every resident's phone.

Branded for your city — your badge, your departments, your content. One home screen for alerts, reporting, events, and answers. And severe National Weather Service warnings push to lock screens automatically, with no staff action required.

Guardian Community home screen with live weather, alerts, events, and city departments
HomeLive weather, alerts, events, and every department — one screen
Report an Issue screen with photo and GPS location
Report an IssuePhoto + GPS, routed to the right department, tracked to resolution
Ask the Assistant AI chat answering a resident question
Ask the AssistantAnswers only from your city's published information — 24/7
Police Department page with non-emergency line, tip submission, and alert topics
Department pagesNon-emergency line, anonymous tips, staff, and per-topic alerts
City events calendar in the Guardian Community app
EventsA city calendar residents actually open
Notification history including an automatic National Weather Service heat advisory
Notification historyEvery alert in one place — including automatic NWS severe-weather warnings

Shown with demo-city content. Now in TestFlight with our launch agencies — App Store release coming soon. Put your city's badge on it →

Why Guardian AI

Built for the realities of city hall and the dispatch floor.

Dispatcher focus = officer safety

Every routine interruption absorbed is attention returned to the radio.

Every contact documented

Transcript, recording, AI summary, and outcome for every call — disputes end with a recording.

CJIS-aware by design

Call-log only; no case data, no CAD records — deployable without new compliance scope.

31+ languages, mid-call

Answers in the caller's language and switches mid-conversation — language access without language-line contracts.

Dashboards built for budget season

Calls by day, reason, and outcome; "Diverted from Dispatch" tracked daily; build-your-own widgets.

Priced for real cities

Modular, by department — built for the communities the $100k/yr vendors ignore.

36,000+
real municipal calls handled
~35 sec
average routing call
30%
fewer routine calls reaching staff*
24/7/365
coverage, every line answered

*Client-reported reduction in routine calls reaching dispatch.

How it works

Forward. Answer. See everything.

Forward your line

Your published number stays yours — calls forward to Guardian AI, with carrier-level fallback so a human always remains reachable.

Guardian answers and acts

Routes, resolves, translates, or transfers — your rules, your directory.

You see everything

Live dashboards, searchable call logs, recordings, and alerts in your Guardian AI console.

As seen on Cleveland 19 News

Westlake PD's non-emergency line, answered by AI — powered by AVAIRY

Cleveland 19 News features the voice AI answering Westlake Police Department's non-emergency line — built and supplied by AVAIRY.

FAQ

Questions cities ask us.

Is Guardian AI only for police departments?
No — police non-emergency lines are our flagship use, but Guardian Relay answers for any city department: parks & recreation, water, streets, courts, and more. One platform, purchased by module.
What happens if someone calls with a real emergency?
Guardian immediately transfers to a live dispatcher. Crimes in progress, medical emergencies, weapons, a child calling, a caller in fear — and even silence — all trigger instant human handoff.
Do we have to replace our phone system?
No. Your number stays with your carrier; calls forward to Guardian AI, and a carrier-level fallback keeps a human reachable even in an outage.
Is it CJIS compliant?
Guardian AI is CJIS-aligned by design: it stores a call log only — no case data, no CAD records — so deployment doesn't drag your department into new compliance scope.
Does Guardian AI include a resident mobile app?
Yes — Guardian Community™ is a branded mobile app for your city or department. Residents get lock-screen alerts (including automatic severe National Weather Service warnings), report issues with photo and GPS and track them to resolution, and ask a built-in assistant that answers only from your city's published information. It's in TestFlight with our launch agencies now, with App Store release coming soon.
Can we send text (SMS) alerts today?
Push notifications to the Guardian Community app are live today. SMS is a channel of Guardian Notify that activates once your city's carrier A2P registration is approved — we handle the registration paperwork. Composing, scheduling, and delivery history work the same across channels.
What was BlueSentry?
Guardian AI is the new name for our platform formerly known as BlueSentry — same team, same system, now organized as Guardian Relay, Guardian Check-In, and Guardian Notify.

See Guardian AI answer your line.

Fifteen minutes, a live demo, and your own call volume math.

Book a Demo →