Privacy Policy

1. Who we are

AVAIRY Forensic Solutions, LLC (doing business as "AVAIRY Solutions," and referred to here as "AVAIRY," "we," "us," or "our") is an Ohio limited liability company that provides voice AI and secure information-sharing technology for public safety, law enforcement, and local government. This Privacy Policy applies to our website at avairysolutions.com and to our products and services, including Guardian AI (our AI call triage and civic operations platform, formerly known as BlueSentry), the Guardian Community mobile application, Reach Penguin (community outreach and messaging), and Cyber Social Hub (a community for digital investigators) (collectively, the "Services").

Contact: AVAIRY Forensic Solutions, LLC, 121 North Leavitt Road #116, Amherst, OH 44001 · contact@avairysolutions.com · +1.440.597.4600

2. Scope of this policy

This policy describes how we handle personal information when you: visit our website; request a demo or contact us; subscribe to or use our Services as a customer; call or message a phone number served by our AI or messaging tools; use the Guardian Community mobile app; or otherwise interact with AVAIRY.

3. Information we collect

a. Information you provide

• Contact & demo requests: name, organization, role, email, phone number, and anything you include in a message or form.
• Customer & account data: account credentials, billing and payment information (processed by our payment providers), and configuration details for your Services.
• Communications: emails, support tickets, and other correspondence with us.

b. Voice & call data (Guardian AI and voice Services)

When a person calls a phone number served by our AI voice agent, we may collect the caller's phone number, call audio, call recordings, transcripts, the reason for the call, and the routing/outcome of the call, along with related metadata (time, duration, language). This information is processed to answer, understand, triage, and route the call, and is handled on behalf of the customer agency operating that line.

c. Messaging data (SMS/MMS)

If you or a resident sends or receives text messages through our Services, we collect the mobile phone number, message content, and records of consent (opt-in) and opt-out, plus delivery metadata.

d. Mobile app data (Guardian Community)

If you use the Guardian Community app, we collect the information described in Guardian Community mobile app below, including your device's push-notification token, alert-topic choices, and the content of any reports, tips, or assistant questions you submit.

e. Data processed on behalf of customers

Customers may upload or transmit contact lists, resident/constituent records, and other data to the Services. We process this data solely to provide the Services under our agreement and the customer's instructions.

f. Information collected automatically

• Usage & device data: IP address, browser type, pages viewed, referring pages, and similar analytics.
• Cookies: see Cookies & tracking.

4. How we use information

• Provide, operate, secure, and improve the Services (including answering, triaging, and routing calls, messages, and app reports).
• Respond to demo requests, inquiries, and support.
• Process transactions and manage accounts and billing.
• Communicate service, security, and administrative messages.
• Send marketing communications where permitted (you can opt out at any time).
• Detect, prevent, and address fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our agreements.

5. AI, voice & call recording

Our voice Services use artificial intelligence to answer and understand calls. Calls handled by the AI may be recorded and transcribed to provide the service, route the request, create records for the customer agency, and improve accuracy and quality.

• Notice & consent. Where required by law, callers are notified that the call is handled by an automated system and/or that the call may be recorded. Some jurisdictions require the consent of all parties to record a call ("two-party consent"). Customers are responsible for ensuring the appropriate call greeting/disclosure is enabled for their jurisdiction, and AVAIRY provides configurable disclosures to support this.
• Automated processing. Voice interactions are processed by AI, including our voice-agent provider(s) — currently Retell AI, and potentially Vapi (a voice-agent platform we may use in the future; not currently in use) — together with related telephony and speech/language models, to interpret and respond to the caller. The specific provider(s) used may depend on the Service or plan a customer selects.
• Voice data. Call audio may be considered sensitive information in some jurisdictions. We do not use call audio to create biometric voiceprints for identification, and we do not sell voice data.
• Model training. We do not use the content of your calls or messages to train third-party public AI models. Any use of de-identified data to improve our own Services is done consistent with our agreements and applicable law.

6. SMS / text messaging (A2P 10DLC)

Our messaging features use application-to-person (A2P) messaging over carrier networks and are subject to carrier and CTIA requirements. Depending on the Service or plan a customer selects, text messages may be delivered through one or more providers — including GoHighLevel, Twilio, and/or Amazon Web Services (AWS End User Messaging / Amazon SNS). Each messaging provider maintains its own A2P 10DLC brand and campaign registration with The Campaign Registry, and messages sent through it are subject to that provider's and the carriers' requirements. The consent, opt-out, and content rules below apply regardless of which provider carries the message.

• Consent. We (and our customers) send text messages only to recipients who have opted in. Records of consent are maintained.
• Opt-out. Reply STOP to any message to unsubscribe; reply HELP for help. Message frequency varies. Message and data rates may apply.
• No sharing of mobile opt-in data. Mobile phone numbers and text-messaging consent (opt-in) data are never sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Information may be shared only with the service providers that help us deliver the messaging you requested.

7. Guardian Community mobile app

Guardian Community is our mobile application that connects residents with participating cities and police departments. No account or login is required. When you use the app:

• City selection. Your chosen city is stored on your device.
• Push notifications. If you enable alerts, we register your device's push-notification token with the city you follow (one city at a time) along with your chosen alert topics. Push delivery uses Expo's notification service, which relays to Apple and Google. Disabling notifications or switching cities removes the prior registration.
• Service requests and tips. Reports you submit are anonymous by default. A report includes the category, your description, and — only if you choose to add them — a location, a GPS pin, a photo, and your name and phone number. Reports are routed to the responsible city department; reports routed to a police department are visible only to that department. Photos are stored encrypted in our private cloud storage and are viewable by authorized city staff only through time-limited links. Reports may be retained by the city in accordance with its records-retention obligations, including applicable public-records laws.
• Location. The app requests location access only when you tap "Use my current location" on a report, and only while the app is in use. Location is never collected in the background.
• AI assistant. Questions you ask the in-app assistant are processed within our AWS environment (Amazon Bedrock) and answered from the city's own published information. Questions are logged, along with an IP address used solely for abuse prevention, so city staff can improve their published answers. Assistant conversations are not used to train AI models.
• Severe weather alerts. Weather notifications are generated from public National Weather Service data; no personal information is involved.

The app is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through it.

8. Cookies & tracking

Our website and platform use cookies and similar technologies for essential functionality, security, and analytics. You can control cookies through your browser settings; disabling some cookies may affect functionality. Our hosting/CRM provider (GoHighLevel) and its infrastructure (including Cloudflare) may set functional and security cookies.

9. How we share information

We do not sell your personal information. We share it only as described here:

• Service providers / subprocessors who host and power the Services under contract (see below).
• Customer agencies, where we process data on their behalf.
• Legal & safety: to comply with law, respond to lawful requests, protect rights and safety, and address fraud or security issues.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.
• With your direction or consent.

10. Service providers & subprocessors

We use trusted providers to deliver the Services. The specific providers involved depend on the Service or plan a customer selects. Current and potential key providers include:

This list may change as our Services evolve. Not every provider is used for every customer; the providers that process a given customer's data depend on the Services and plan they purchase.

11. Government & agency data (CJIS)

When we handle criminal justice or law-enforcement information on behalf of an agency, we do so as a service provider under the agency's control and applicable requirements, which may include the FBI CJIS Security Policy. We maintain administrative, technical, and physical safeguards designed to support CJIS-aligned handling of such data. Specific responsibilities are set out in our agreement and, where applicable, a CJIS Security Addendum with the agency.

12. Data retention

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. For data processed on behalf of a customer agency, retention follows the agency's instructions and records-retention requirements.

13. Security

We use administrative, technical, and physical safeguards — including encryption in transit and at rest, access controls, and monitoring — designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

14. Your rights & choices

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain processing. To exercise a right, contact us at contact@avairysolutions.com.

• Marketing opt-out: unsubscribe links in emails; reply STOP to texts.
• Push notifications: turn off alert topics in the Guardian Community app's Settings, or disable notifications for the app in your device settings.
• California (CCPA/CPRA): we do not sell or "share" (for cross-context behavioral advertising) your personal information. You may request access or deletion and are entitled to non-discrimination for exercising your rights.
• Other states / EU / UK: we honor applicable rights where the law applies to us.

Where AVAIRY acts as a processor for an agency, please direct requests to that agency; we will assist them as required.

15. Children's privacy

Our Services are intended for government agencies and businesses, not for children, and we do not knowingly collect personal information from children. Because public non-emergency lines may occasionally be used by minors, any such data is handled on behalf of, and under the direction of, the operating agency. The Guardian Community mobile app is available to the general public but is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through it.

16. Changes to this policy

We may update this policy from time to time. We will post the updated version with a new "Last updated" date and, where appropriate, provide additional notice.

17. Contact us

Questions or requests? Contact AVAIRY Forensic Solutions, LLC at contact@avairysolutions.com, +1.440.597.4600, or 121 North Leavitt Road #116, Amherst, OH 44001.