AVAIRY SOLUTIONSTagged rosters
Organize people into the groups you actually call: SWAT, snow ops, a shift, or department-wide.
Guardian Callout™ by AVAIRY Solutions
Personnel recall software for SWAT and overtime. Know who's actually coming.
Guardian Callout sends a recall to the people you tagged, like a SWAT team, a shift, or an overtime list, and tracks every reply on one live board. No phone tree, no group text, no guessing at your headcount.
SWAT callout, sent 21:04Live board
- Sgt. M. AlvarezComing
- Ofc. D. BrennanEn route, 12 min
- Ofc. K. WhitfieldUnavailable
- Ofc. R. SantosNo reply
- Ofc. J. ParkerComing
- Ofc. T. NguyenEn route, 18 min
The problem
A callout is only as good as the headcount you can trust.
Your team isn't the problem. The phone tree is.
What's happening
Recalls still run on phone trees and group texts.
What it costs
Replies scatter across a dozen threads, and the commander counts heads by hand while the clock runs.
Why it's wrong
A commander should be running the response, not counting replies.
The solution
One send. One board.
Pick a tag and send. Personnel answer by text, and the board fills in with who's coming, who's out, and who hasn't answered.
Two-way replies
Personnel answer by text: coming, unavailable, or en route with an ETA.
Live response board
Running counts of who is coming, who is out, and who has not answered yet.
Verified enrollment
People join through a single-use link tied to their own number, confirmed with a one-time code.
Exportable audit record
Who was contacted, when, and how they answered, for a contract or a review.
Reusable templates
Pre-build the callouts you send under pressure, so sending one takes seconds.
Built to be trusted
Status only. No tracking.
Callout is built around what commanders need to know and what personnel are comfortable sharing.
- No location tracking: it records status and ETA, with no responder GPS to collect or explain.
- No app or login needed: enrolled personnel answer entirely by text.
- Separate from residents: a resident texting STOP can never remove an officer from a recall.
- One part of your plan: text messages are best-effort, so delivery and replies are logged.
How it works
Tag. Send. Track. Account.
Build the roster once. After that, a callout takes seconds.
Tag
Build the roster once and tag people by team, shift, or specialty.
Send
Pick a tag, pick a template or write the message, and send the callout.
Track
Replies land on a live board with running counts as they arrive.
Account
The full contact-and-response record is kept and can be exported.
FAQ
Guardian Callout, answered.
Do personnel need an app or a login?
No. Enrolled personnel are roster records, not user accounts. They receive and answer callouts entirely by text. The console is for supervisors and administrators.
How do people get on the roster?
Through a single-use enrollment link bound to their own phone number and confirmed with a one-time code, alongside a supervisor attestation that a signed agreement is on file.
Does Guardian Callout track where responders are?
No. It records response status and ETA only. No responder location is collected or stored.
Can we get a record for a union or contract review?
Yes. Each callout retains who was contacted, in what order, when, and how they replied, and that record can be exported.
Is text messaging guaranteed to arrive?
No. SMS is best-effort by nature, and Guardian Callout should be one mechanism in your recall plan rather than the only one. Delivery and response are logged so you can see what actually happened.
Will this reach residents too?
No. Callout is staff-only and runs on separate messaging from anything citizen-facing, with its own opt-out list.
Part of the Guardian AI platform
Guardian AI overview · Switchboard · Rollcall · Check-In · Community · Exam · Tipline
Run your next recall on one board.
Book a 20-minute Guardian Callout demo and see a muster tracked end to end.
+1.440.597.4600contact@avairysolutions.com
121 North Leavitt Road #116, Amherst, OH 44001