AVAIRY SOLUTIONSDispatcher focus
Every routine interruption absorbed is attention returned to the radio.
Guardian AI™ by AVAIRY Solutions · formerly BlueSentry
Voice AI and public safety software for police departments. One platform. Seven modules.
Guardian AI starts with the lines your residents actually call, answering them 24/7 so dispatchers can focus on emergencies. Add what your department needs next, all from one console.
The moment, and the modulePick what you need
- “The non-emergency line won't stop ringing.”Switchboard
- “Did every shift see that BOLO?”Rollcall
- “We need the SWAT team now.”Callout
- “Who's checking on our seniors?”Check-In
- “A storm is coming. Residents need to know.”Community
- “Can we defend this promotion exam?”Exam
- “Someone knows something but won't say.”Tipline, coming soon
The problem
Your people are stretched. Their tools shouldn't add to it.
Dispatchers and officers aren't the problem. The shortage is, along with routine work and scattered information that take time away from what matters.
What's happening
Routine calls reach the same people handling emergencies, and important information is spread across too many places.
What it costs
Every interruption is attention taken away from the radio, the incident, and the officer in the field.
Why it's wrong
The people who keep your community safe should be able to focus on keeping it safe.
The solution
Start with the phones. Add the rest later.
Guardian AI handles the day-to-day so your people can handle what matters. It's built to enhance them, never to replace them.
Every contact documented
Transcript, recording, AI summary, and outcome for every call.
31+ languages, mid-call
It answers in the caller's language and switches mid-conversation.
Dashboards for budget season
Calls by day, reason, and outcome, with calls diverted from dispatch tracked daily.
Modular by design
Each department picks the pieces that fit, on one console.
Built by a law enforcement veteran
Designed for the realities of the field, not the boardroom.
The Guardian AI platform
Seven modules. One console.
Seven public safety software modules, purchased one at a time and run from one console.
Guardian Switchboard™
Answers and triages non-emergency and department lines 24/7. It resolves or routes every caller and escalates real emergencies to a human instantly.
Learn more →Guardian Rollcall™
The briefing that reaches every shift: channels, BOLOs with acknowledgement tracking, and searchable history.
Learn more →Guardian Callout™
SWAT callouts, overtime callback, and mutual aid, with every reply tracked on one live board.
Learn more →Guardian Check-In™
The modern “Are You OK?” program: scheduled wellness calls to seniors, warm-transferred to dispatch when help is needed.
Learn more →Guardian Community™
Residents' direct line to your agency through the My Community Connection app: lock-screen alerts, tracked reports, and severe-weather warnings.
See the app →Guardian Exam™
AI-built civil-service promotional exams: author, proctor, and certify, with board-level redaction.
Learn more →Guardian Tipline™
Anonymous community tips routed by category to the right unit, built so anonymity is structural, not a promise.
Built fail-safe
Built so a real emergency reaches a person.
When a caller needs help now, Guardian transfers to a live dispatcher.
- Crimes in progress and medical emergencies trigger an instant handoff.
- Weapons or a caller in fear go straight to a person.
- A child calling is handed to a person too.
- Silence on the line is treated as an emergency.
How it works
Three steps. Days, not a year-long IT project.
Your published number stays yours.
Hear it
Book a 20-minute demo and hear Guardian AI handle a live call from your own non-emergency line.
Set your routing
Your rules and your directory. How much you defer from dispatch is your decision.
See everything
Dashboards, searchable call logs, recordings, and alerts in your Guardian AI console.
What changes
Same team. More time for the calls that matter.
20–30%immediate drop in calls reaching dispatch, seen in deployment
36,000+real municipal calls handled
24/7every call answered
31+languages, detected automatically
20–30% is what we have seen in deployment. In the first 385 days at one police department (July 11, 2025 to July 30, 2026), 7,257 of 28,805 real conversations (about 25%) never needed to reach dispatch. Hang-ups and dead air are excluded. Results vary by agency, call mix, and routing. 36,000+ counts calls answered across our police deployments through July 30, 2026.
The goal at every deployment: faster service for the public, while dispatchers stay focused on emergencies.
Read 19 News' June 2025 story on Westlake's first test ↗
Westlake went live the next month.
As seen on Cleveland 19 News: Westlake PD's non-emergency line, answered by AI, powered by AVAIRY.
FAQ
Questions agencies ask us.
Is Guardian AI only for police departments?
No. Police non-emergency lines are our flagship use, but Guardian Switchboard answers for any city department, including parks and recreation, water, streets, and courts. It's one platform, purchased by module.
Does it answer 911?
No. Guardian Switchboard answers non-emergency and department lines. Your 911 lines stay with your dispatchers, and how 911 is answered doesn't change.
What happens if someone calls with a real emergency?
Guardian immediately transfers to a live dispatcher. Crimes in progress, medical emergencies, weapons, a child calling, a caller in fear, and even silence all trigger an instant human handoff.
Does it replace dispatchers?
No. Guardian AI handles the day-to-day so dispatchers can focus on emergencies. It exists to enhance the people who keep the public safe.
Do we have to replace our phone system?
No. Your number stays with your carrier, and callers dial the same line they always have.
Is Guardian AI secure and CJIS-aligned?
Security is foundational. Guardian AI is built with CJIS-aligned controls, AES-256 encryption, and strong sign-in options, and sensitive police data is stored in AWS GovCloud (US).
Does Guardian AI include a resident mobile app?
Yes. Guardian Community connects residents to your agency through the My Community Connection app, on the App Store for iPhone, with lock-screen alerts, tracked reports, and an assistant that answers only from your published information. Android is coming soon.
What was BlueSentry?
Guardian AI is the new name for the platform formerly known as BlueSentry. It's the same team and the same system, now organized as Guardian Switchboard, Community, Rollcall, Callout, Check-In, and Exam.
See Guardian AI answer your line.
Book a 20-minute demo and hear Guardian AI handle a live call from your own non-emergency line.
+1.440.597.4600contact@avairysolutions.com
121 North Leavitt Road #116, Amherst, OH 44001