Guardian AI™ — Voice AI for Police & Local Government | AVAIRY Solutions
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Guardian AI™ by AVAIRY Solutions · formerly BlueSentry

Every call answered. Every call documented.

Guardian AI is the voice-AI operations platform for police departments and local government. It answers the lines your residents actually call — 24 hours a day — resolves or routes every caller, and gives leadership a complete, searchable record of every conversation.

Book a Demo → Explore the modules
36,000+municipal calls handled
24/7/365coverage, no voicemail
31+languages, auto-detected
Live · Guardian AI console
Answers instantly
Every line, day and night — no hold, no voicemail
Detects real emergencies
Instant human handoff — even on silence
Relays to the right place
Dispatch, records, any officer or department
Documents everything
Transcript, recording, AI summary, outcome

Trusted by the agencies we serve

Avon Police Department Avon Police Department
Westlake Police Department Westlake Police Department
Athens-Clarke County Police Department Athens-Clarke County Police Department
The problem

Your dispatchers answer everything. They shouldn't have to.

Fingerprinting hours. "Someone called me from this number." Trash pickup on a holiday week. Every routine call pulls a dispatcher's attention away from radio traffic and real emergencies — and after 5 PM, callers get voicemail. Guardian AI absorbs the routine so your people can handle what matters.
One platform · three modules

Buy what your city needs. Add the rest later.

Guardian AI is modular — each department picks the pieces that fit, on one console.

📞

Guardian Relay™

The line, answered.

The voice AI that picks up your non-emergency and department lines, figures out what the caller needs, and relays them to the right place — dispatch, records, a specific officer by name, another department, or a direct answer. Detects emergencies and hands off to a human instantly; even silence is treated as an emergency. Built for police first — and for every line your city answers: parks & rec, water, streets, courts, income tax.

Departments using Guardian Relay have seen roughly a third of routine calls resolved before ever reaching a dispatcher.
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🛡️

Guardian Check-In™

The modern "Are You OK?" program.

AI wellness calls to seniors and vulnerable residents on their own schedule — a real conversation, not a robocall. Resident's fine? Logged with a recording. Needs help? Warm-transferred to dispatch with the AI privately briefing the dispatcher first. No answer? Dispatch gets a full verbal report within minutes. Zero staff labor.

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📣

Guardian Notify™

Alerts residents actually signed up for.

Opt-in SMS notifications — road closures, weather advisories, facility notices — with carrier-compliant consent, per-city signup, and delivery tracking.

Residents: sign up for alerts in your community →
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Why Guardian AI

Built for the realities of city hall and the dispatch floor.

Dispatcher focus = officer safety

Every routine interruption absorbed is attention returned to the radio.

Every contact documented

Transcript, recording, AI summary, and outcome for every call — disputes end with a recording.

CJIS-aware by design

Call-log only; no case data, no CAD records — deployable without new compliance scope.

31+ languages, mid-call

Answers in the caller's language and switches mid-conversation — language access without language-line contracts.

Dashboards built for budget season

Calls by day, reason, and outcome; "Diverted from Dispatch" tracked daily; build-your-own widgets.

Priced for real cities

Modular, by department — built for the communities the $100k/yr vendors ignore.

36,000+
real municipal calls handled
~35 sec
average routing call
30%
fewer routine calls reaching staff*
24/7/365
coverage, every line answered

*Client-reported reduction in routine calls reaching dispatch.

How it works

Forward. Answer. See everything.

Forward your line

Your published number stays yours — calls forward to Guardian AI, with carrier-level fallback so a human always remains reachable.

Guardian answers and acts

Routes, resolves, translates, or transfers — your rules, your directory.

You see everything

Live dashboards, searchable call logs, recordings, and alerts in your Guardian AI console.

As seen on Cleveland 19 News

Westlake PD's non-emergency line, answered by AI — powered by AVAIRY

Cleveland 19 News features the voice AI answering Westlake Police Department's non-emergency line — built and supplied by AVAIRY.

FAQ

Questions cities ask us.

Is Guardian AI only for police departments?
No — police non-emergency lines are our flagship use, but Guardian Relay answers for any city department: parks & recreation, water, streets, courts, and more. One platform, purchased by module.
What happens if someone calls with a real emergency?
Guardian immediately transfers to a live dispatcher. Crimes in progress, medical emergencies, weapons, a child calling, a caller in fear — and even silence — all trigger instant human handoff.
Do we have to replace our phone system?
No. Your number stays with your carrier; calls forward to Guardian AI, and a carrier-level fallback keeps a human reachable even in an outage.
Is it CJIS compliant?
Guardian AI is CJIS-aligned by design: it stores a call log only — no case data, no CAD records — so deployment doesn't drag your department into new compliance scope.
What was BlueSentry?
Guardian AI is the new name for our platform formerly known as BlueSentry — same team, same system, now organized as Guardian Relay, Guardian Check-In, and Guardian Notify.

See Guardian AI answer your line.

Fifteen minutes, a live demo, and your own call volume math.

Book a Demo →
or call +1 (440) 597-4600 · [email protected]