AVAIRY SOLUTIONSA 311 line without the call center
One number or many. Residents talk in natural conversation, with no menus and no phone tree.
For city and county government
AI call answering and 311 for your city. Every resident answered.
Guardian AI answers your city's main line, 311, and department lines 24/7. Residents get a direct answer or reach the right department, and your staff get back to the work in front of them.
Your city's linesEvery call answered
- “There's smoke coming from next door!”Dispatcher, now
- “How do I pay my water bill?”Utility Billing
- “I need a permit for a new fence.”Building
- “There's a pothole on my street.”Service Dept
- “My neighbor's grass is a foot tall.”Code Enforcement
- “I want to reserve a park shelter.”Parks & Rec
- “Is City Hall open Monday?”Answered by AI
The problem
Your staff aren't the problem. The phone is.
Residents need answers, and they rarely know which department to ask. So the same questions reach whoever picks up first.
What's happening
Questions about bills, permits, and potholes land on people who have other jobs to do.
What it costs
Staff lose their day to the phone. Residents get hold music, voicemail, or the wrong office.
Why it's wrong
Getting a simple answer from your city shouldn't take three transfers.
The solution
Every line your city answers, handled.
Guardian Switchboard handles the day-to-day calls so your staff can focus on the work only they can do. Start with Switchboard, then add a resident app when you're ready.
Knows your city
Teach it your own facts, like trash days, office hours, and permit steps, and it answers directly.
The right department
Water, streets, parks and recreation, courts, income tax, the clerk, or a person by name.
31+ languages
It detects the caller's language and switches automatically, mid-call.
Every call documented
Transcript, recording, AI summary, and outcome, all searchable in one console.
A resident app, too
Guardian Community adds lock-screen alerts, tracked reports, and answers from your published information.
Built fail-safe
A real emergency always reaches a person.
City lines get emergency calls too. Switchboard doesn't try to handle them.
- A crime in progress is handed to a person instantly.
- A medical emergency gets the same immediate handoff.
- A caller in fear goes straight to a person.
- Silence on the line is treated as an emergency.
How it works
Three steps. Days, not a year-long IT project.
Residents keep dialing the same numbers they always have.
Hear it
Book a 20-minute demo and hear Guardian AI handle a live call on one of your own lines.
Set your routing
Tell us where each kind of call belongs and what it should answer on its own.
Go live
Your lines start answering, with every call logged in your console.
What changes
Same staff. Their day back.
Staff
Fewer interruptions, and less workload with no added staff.
Residents
An answer 24/7, with no hold music, no voicemail, and no wrong office.
City leaders
Every request logged, documented, and sent to the right office.
36,000+real municipal calls handled
24/7every call answered
31+languages, detected automatically
FAQ
Questions cities ask us.
Can Guardian AI answer our 311 line?
Yes. Guardian Switchboard answers 311 and department lines for cities and counties, triaging each caller and connecting them to the right office or giving a direct answer.
Which departments can it answer for?
Any department your city answers for, including water, streets, parks and recreation, courts, income tax, and the clerk. You tell it where each kind of call belongs.
What happens if a resident has a real emergency?
It hands the call to a person instantly, mid-conversation. Crimes in progress, medical emergencies, a caller in fear, and even silence all trigger an immediate handoff.
Do we have to change our phone system?
No. Switchboard sits in front of your existing numbers, so residents dial the same lines they always have. Setup typically takes days, not months.
Does it replace city staff?
No. It handles the repeat questions and routing so your staff can get back to the work in front of them. Less workload, with no added staff.
What languages does it speak?
It automatically detects and switches between English, Spanish, and more than 31 languages during a call.
Is there a mobile app for residents?
Yes. Guardian Community connects residents to your city through the My Community Connection app, on the App Store for iPhone, with lock-screen alerts, tracked reports, and answers from your published information. Android is coming soon.
See what your staff could hand off tomorrow.
Book a 20-minute demo and hear Guardian AI handle a live call on one of your own lines, or send us a note and we'll reach out.
+1.440.597.4600contact@avairysolutions.com
121 North Leavitt Road #116, Amherst, OH 44001