AVAIRY SOLUTIONSUnderstands the caller
AI-driven triage works in natural conversation, with no menus and no phone tree.
Guardian Switchboard™ by AVAIRY Solutions
AI call answering for your non-emergency line. Dispatchers stay on emergencies.
Guardian Switchboard answers 10-digit non-emergency and administrative lines 24/7 for police departments, PSAPs, and cities. It resolves the day-to-day calls or connects them to the right place, and hands real emergencies to a person instantly. It does not answer 911.
What Switchboard does with each call24/7
- “Someone just broke into my house!”Dispatcher, now
- Silence on the lineDispatcher, now
- “Do you do fingerprinting?”Answered by AI
- “Necesito reportar un carro abandonado.”Routed in Spanish
- “I need to reach a detective on my case.”Detectives
- “I need a copy of an accident report.”Records
- “My car was towed. How do I get it back?”Impound Lot
Answering the lines at:
Avon PD
Westlake PD
The problem
Your dispatchers can't be everywhere. The non-emergency line still rings.
Dispatchers aren't the problem. There just aren't enough of them, and the phone doesn't wait for hiring to catch up.
What's happening
Tow releases, records requests, and barking dogs all land on the same few people who are working active incidents.
What it costs
The industry standard answers 911 first, so non-emergency callers wait. Every routine call that gets through pulls focus from an emergency.
Why it's wrong
The person keeping officers safe shouldn't also have to be the records desk.
Source: NENA-STA-020.1-2020. Staffing figures: IAED/NASNA Staffing Survey Report, 2023.
The solution
What if only critical calls made it to dispatch?
Guardian Switchboard handles the day-to-day and sends dispatch the calls that need a dispatcher. It doesn't replace your dispatchers. It protects their time.
Answers common questions
Teach it your own facts, like fingerprinting hours, report copies, and your lobby address.
Knows your directory
Callers can ask for an officer by name, a records request, or another department.
Speaks 31+ languages
It detects the caller's language and switches automatically, mid-call.
Follows your procedures
It's trained on how your agency handles calls, and retrained in seconds as that changes.
Documents every call
Transcript, recording, AI summary, and outcome, all searchable in your Guardian AI console.
Scope
It answers the non-emergency line. It does not answer 911.
Your 911 lines stay with your dispatchers. Switchboard works on the 10-digit non-emergency and administrative lines that ring the same floor, so routine calls get answered or routed before they pull a telecommunicator away.
InboundCaller dials your 10-digit line
Guardian SwitchboardAnswers and listens
- Routine questionAnswered from your approved facts
- Needs an officeRouted to records, detectives, the impound lot
- Possible emergency or silenceHanded to a person
Separate911 lines stay with your dispatchers
Built fail-safe
Built so a real emergency reaches a person.
This is the first thing chiefs ask, and it's the rule everything else is built around. When in doubt, the call goes to dispatch.
- A crime in progress is handed to a person instantly, mid-conversation.
- A caller in fear gets the same immediate handoff.
- Silence on the line is treated as an emergency.
- Direct to Dispatch: numbers you list, like alarm companies, skip the AI and ring dispatch right away.
How it works
Three steps. Days, not a year-long IT project.
Switchboard sits in front of your existing numbers, so callers dial the same non-emergency line they always have.
Hear it
Book a 20-minute demo and hear Guardian AI handle a live call from your own non-emergency line.
Set your routing
Tell us where each kind of call belongs and what it should answer. How much you defer from dispatch is your decision.
Go live
Your line starts answering, with every call logged in your console.
What changes
Same team. More time for the calls that matter.
20–30%immediate drop in calls reaching dispatch, seen in deployment
36,000+real municipal calls handled
24/7every call answered
31+languages, detected automatically
20–30% is what we have seen in deployment. In the first 385 days at one police department (July 11, 2025 to July 30, 2026), 7,257 of 28,805 real conversations (about 25%) never needed to reach dispatch. Hang-ups and dead air are excluded. Results vary by agency, call mix, and routing. 36,000+ counts calls answered across our police deployments through July 30, 2026.
The goal at every deployment: faster service for the public, while dispatchers stay focused on emergencies.
Read 19 News' June 2025 story on Westlake's first test ↗
Westlake went live the next month.
As seen on Cleveland 19 News: Westlake PD's non-emergency line, answered by AI, powered by AVAIRY.
For city and county government
Every line your city answers.
Switchboard also works as a 311 and city services line. Residents get an answer 24/7 or reach the right department, across water, streets, parks and recreation, courts, income tax, and the clerk's office.
- “How do I pay my water bill?” Utility Billing
- “I need a permit for a new fence.” Building
- “There's a pothole on my street.” Service Dept
- “My neighbor's grass is a foot tall.” Code Enforcement
- “Is City Hall open Monday?” Answered by AI
FAQ
What chiefs ask us first.
What happens when a call is a real emergency?
Guardian Switchboard is built fail-safe. The moment a call sounds like an emergency, such as a crime in progress, a caller in fear, or even total silence, it hands off to a person instantly, mid-conversation. When in doubt, it routes to dispatch.
Does it answer 911?
No. Guardian Switchboard answers non-emergency and department lines. Your 911 lines stay with your dispatchers, and how 911 is answered doesn't change.
Does it replace dispatchers?
No. Switchboard handles the day-to-day calls so dispatchers can focus on emergencies. It exists to protect their time, never to replace them.
Do we have to change our phone system?
No. Switchboard sits in front of your existing numbers, so callers dial the same non-emergency line they always have. Setup typically takes days, not months.
Can it answer questions without transferring?
Yes. Departments teach Switchboard their own facts, like fingerprinting hours, report copies, and the lobby address, and it answers those calls completely in a couple of sentences.
How much of our call volume will it take?
In deployment we've seen an immediate 20–30% drop in calls reaching dispatch. How much a given agency defers is theirs to decide.
Is every call documented?
Yes. Every call produces a transcript, recording, AI summary, and outcome in your Guardian AI console, all searchable and reviewable.
Does it work for 311 and city departments?
Yes. Switchboard answers 311 and department lines for cities and counties, and connects each resident to the right office or gives a direct answer.
Hear Switchboard answer your own line.
Book a 20-minute demo and listen to it answer, triage, and connect a call from your own non-emergency line. Or send us a note and we'll reach out.
+1.440.597.4600contact@avairysolutions.com
121 North Leavitt Road #116, Amherst, OH 44001