Guardian Switchboard™ — AI Call Answering & Routing for Police & City Lines | AVAIRY Solutions
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Guardian Switchboard™ · A Guardian AI module

The line, answered.

Guardian Switchboard picks up your non-emergency and department lines, figures out what the caller needs, and connects them to the right place — dispatch, records, a specific officer by name, another department, or a direct answer. 24 hours a day.

Book a Demo → How it works
~1/3of routine calls resolved before dispatch
24/7every call answered
31+languages, auto-detected
Live on the line · simulated
“”
 
Flags true emergencies
Instant human handoff — even silence is treated as an emergency
Speaks their language
English, Spanish & 31+ more, automatically

Trusted by the agencies we serve

Avon Police Department Avon Police Department
Westlake Police Department Westlake Police Department
Athens-Clarke County Police Department Athens-Clarke County Police Department
Guardian Switchboard doesn't replace your dispatchers — it protects their time. By handling the routine calls, it frees the people who answer them to focus on the emergencies only a human can handle.
Capabilities

Built for the realities of the dispatch floor.

Purpose-built for police and city phone lines — not generic call-center software bent to fit.

AI-driven triage

Understands the caller's request in natural conversation and connects it to the right division — no menus, no transfers.

Fail-safe prioritization

Detects a real emergency — a crime in progress, a caller in fear, even silence — and escalates to a human instantly, mid-conversation.

Directory-aware routing

Callers can ask for an officer by name, a records request, or another department — Switchboard knows your directory and your rules.

31+ languages, mid-call

Automatically detects and switches between English, Spanish, and 31+ languages to serve your whole community.

Custom workflows

Rapidly trained to match your exact call-handling procedures — and retrained in seconds as they change.

Every call documented

Transcript, recording, AI summary, and outcome for every call, searchable in your Guardian AI console.

How it works

Answer. Triage. Connect.

Answer

Guardian Switchboard picks up every call instantly — no hold music, no voicemail, no missed requests.

Triage

It understands what the caller needs in natural conversation and flags true emergencies for immediate human handoff.

Connect

The caller reaches the right person or gets a direct answer — logged, documented, and handed off automatically.

A day on the line

Four calls. Four right answers.

Drawn from the kinds of calls departments hand us every day.

2:14 AM

Caller dials the non-emergency line… and says nothing at all.

Treated as an emergency — human, now
7:48 AM

“Do you do fingerprinting for job applications?”

Answered directly — zero staff time
3:40 PM

“Necesito reportar un carro abandonado.”

Routed — in the caller’s own language
11:52 PM

“Someone just broke into my house — they’re still inside!”

Priority handoff — mid-sentence
~1/3
of routine calls resolved before reaching a dispatcher
~35 sec
average routing call
36,000+
real municipal calls handled to date
31+
languages, automatically detected

As seen on Cleveland 19 News

Westlake PD's non-emergency line, answered by AI — powered by AVAIRY

Cleveland 19 News features the voice AI answering Westlake Police Department's non-emergency line — built and supplied by AVAIRY.

Questions

What chiefs ask us first.

What happens when a call is a real emergency?
Guardian Switchboard is built fail-safe. The moment a call sounds like an emergency — a crime in progress, a caller in fear, even total silence — it hands off to a human instantly, mid-conversation. When in doubt, it always routes to dispatch.
Do we have to change our phone system?
No. Switchboard sits in front of your existing numbers — callers dial the same non-emergency line they always have. Setup typically takes days, not months, and your current lines stay untouched as a fallback.
Can it really answer questions without transferring?
Yes — departments teach Switchboard their own facts (fingerprinting hours, report copies, lobby address) and it answers those calls completely, in a couple of sentences. Roughly a third of routine calls never need to reach a person.
Is every call documented?
Every call produces a transcript, recording, AI summary, and outcome in your Guardian AI console — searchable and reviewable. Nothing is ever silently dropped.

Hear Guardian Switchboard handle a live call.

Book a 20-minute demo and listen to Guardian Switchboard answer, triage, and connect a call from your own non-emergency line.

Book a Demo →
Part of Guardian AI — see also Guardian Check-In and Guardian Notify.