The line, answered.
Guardian Relay picks up your non-emergency and department lines, figures out what the caller needs, and relays them to the right place — dispatch, records, a specific officer by name, another department, or a direct answer. 24 hours a day.
Trusted by the agencies we serve
Avon Police Department
Westlake Police Department
Athens-Clarke County Police Department
Built for the realities of the dispatch floor.
Purpose-built for police and city phone lines — not generic call-center software bent to fit.
AI-driven triage
Understands the caller's request in natural conversation and relays it to the right division — no menus, no transfers.
Fail-safe prioritization
Detects a real emergency — a crime in progress, a caller in fear, even silence — and escalates to a human instantly, mid-conversation.
Directory-aware routing
Callers can ask for an officer by name, a records request, or another department — Relay knows your directory and your rules.
31+ languages, mid-call
Automatically detects and switches between English, Spanish, and 31+ languages to serve your whole community.
Custom workflows
Rapidly trained to match your exact call-handling procedures — and retrained in seconds as they change.
Every call documented
Transcript, recording, AI summary, and outcome for every call, searchable in your Guardian AI console.
Answer. Triage. Relay.
Answer
Guardian Relay picks up every call instantly — no hold music, no voicemail, no missed requests.
Triage
It understands what the caller needs in natural conversation and flags true emergencies for immediate human handoff.
Relay
The caller reaches the right person or gets a direct answer — logged, documented, and handed off automatically.
As seen on Cleveland 19 News
Westlake PD's non-emergency line, answered by AI — powered by AVAIRY
Cleveland 19 News features the voice AI answering Westlake Police Department's non-emergency line — built and supplied by AVAIRY.
Hear Guardian Relay handle a live call.
Book a 20-minute demo and listen to Guardian Relay answer, triage, and relay a call from your own non-emergency line.
Book a Demo →